To run a unified global business, Simplot needed to break down knowledge silos and standardize documentation and best practices across 15,000 employees.
Simplot was innovating before the internet existed. In the 1940s, they pioneered the first commercially available frozen french fry. That breakthrough changed restaurants and grocery stores forever. If you’ve ever had a hash brown or tater tot from a fast food restaurant, you’ve likely been a customer of Simplot’s.
85 years later, Simplot has grown into a global food force with operations spanning continents and customers in every corner of the world. One of Simplot’s key priorities is making sure they can operate efficiently, which meant bringing together 15,000 employees across various business units and countless regions into a single, integrated global food business.
As Simplot moved toward global unification, they recognized a challenge: knowledge silos. Teams were often using the same software tools but in vastly different ways. Documentation, training, and best practices were fragmented across regions, leading to duplicated work and operational inefficiencies.
Simplot needed a way to standardize best practices and documentation — without slowing down the momentum of their global transformation.
Scribe made it easy for Simplot’s global teams to document as they work — accelerating software adoption and supporting company-wide transformation.
Call it fate, or algorithmic luck, but Abby Gage, Head of Commercial Operations at Simplot, discovered Scribe while scrolling Instagram. The Commercial Operations team plays a key role in Simplot’s transition to a unified global business. As owners of many of the tools used in the ANZ region, they were feeling the strain of transferring knowledge and standardizing best practices across teams. Abby immediately saw that Scribe could be the great equalizer — a way to bring consistency to how teams worked, while saving everyone a massive amount of time.
With Scribe, team members managed to do in days what would take them weeks. In a flash, they could create crystal clear walkthroughs of any software process, laying it out in step-by-step instructions that are beautiful and easy to follow. They no longer needed to spend hours hosting Zoom training sessions or taking screenshots, which monopolized the team's time and required a ton of manual effort to prepare, conduct, and consume.
Previously, when a software provider changed its UI or updated a workflow, Abby’s team would have to start from scratch, rewriting documentation, taking new UI screenshots to feature in their documentation, and scheduling new training sessions.
Now, when a process changes, Scribe users can update a guide easily, without having to start from scratch or hunt down outdated documentation. Changes to one Scribe guide are reflected anywhere they’re embedded, so there are never outdated guides or screenshots floating around.
Scribe spreads through Simplot
News of a transformational tool spread fast, and suddenly it was in hot demand.
To truly support Simplot’s global transformation, a new documentation solution had to be easy to use by anyone — and Scribe delivered. The learning curve was virtually nonexistent. In just minutes, team members were creating and sharing documentation.
“It was a big surprise seeing how fast Scribe grew and spread across Simplot.”
— Abby Gage, Head of Commercial Operations
Scribe makes documentation automatic, so it no longer requires someone to set aside hours to document what they know; instead they can create documentation as they work. Anyone, regardless of role or region, could instantly turn their knowledge into something repeatable and shareable.
“We have a super broad business, everyone from cowboys raising cattle to office people running IT systems, and we love how broadly applicable Scribe is to everyone in every role. Anyone can benefit.”
— Abby Gage, Head of Commercial Operations
Because anyone could use Scribe and see value instantly, teams across regions rallied around a single way of documenting and scaling knowledge, accelerating Simplot’s transformation to a global business.
Time saved documenting
decrease in time spent documenting workflows
Time saved explaining
decrease in time spent explaining processes
With Scribe, Simplot empowered employees, sped up software rollouts, and gave employees back hours— all while unifying how knowledge is shared globally.
In the midst of a large organizational shift, Scribe was the foundation Simplot needed to build a new way of sharing knowledge.
New software rollouts happen faster. Global teams no longer need to coordinate across time zones to create training materials. Scribes can be built and shared asynchronously. Instead of spending an hour on a live training every time a question comes up, teams simply send a Scribe, cutting response time down to just 5 minutes and keeping work moving without interruption. By using Scribe to create training materials, Simplot saved 3 weeks of work on a recent implementation.
With Scribe, Simplot team members can create guides that distill vital information into a beautiful step-by-step guide, all in seconds. The Commercial Operations team used to spend 10 hours per week on documentation. With Scribe, they’ve cut that number down to just 1 hour, giving team members precious time back to focus on more strategic work.
Scribe has transformed the employee experience at Simplot — especially during new software rollouts. On average, employees now save 5 to 6 hours per training by accessing clear, self-serve Scribe guides instead of sitting through lengthy live sessions or waiting for help across time zones. Employees no longer need to submit questions or schedule training calls just to learn how a tool works. The answers are already documented and easy to find.
For a global company like Simplot, this shift is massive. Teams across regions can now work and learn asynchronously, with confidence that the information they need is accurate, up to date, and consistently presented — no matter where or when they need it.
Abby set out to solve documentation — and ended up solving so much more. Today, Scribe is used for everything from onboarding and offboarding to life moments like maternity leave and retirement.
With Scribe, Simplot isn’t just documenting processes — they’re scaling knowledge, empowering employees, and building a smarter, more connected global business.
